After recently issuing a press release about Manchester Grand Hyatt’s incredible meetings/event performance I received an e-mail from a gentleman affiliated with a San Diego union named Powell DeGange.  His e-mail attempted to illuminate two problems at the Manchester that I would like to address from the MeetingUniverse point of view.  The two issues brought to . . . → Read More: Manchester Grand Hyatt’s meeting performance in light of a boycott

So rant #1.

Government bureaucrats are bureaucrats and thus deserve the ridicule they receive. Don’t try and argue, don’t try and justify, the majority of government administration types hide their atrocious behavior behind the minutae of inane rules, laws and procedures. The bare minimum levels of courtesy, politeness and logic are all that are necessary . . . → Read More: At the risk of sounding a little looney.

The Hotel Park City is the only hotel so far to have finished the management survey as well as receiving a full 10 reviews from meeting planners.  They are to be congratulated on their stellar performance and the first full rating from MeetingUniverse.com

Hotel Park City – 4 Stars (84) 

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The hotels listed below with the exception of . . . → Read More: More progress, 65 reviews on 43 properties

Here is a list of hotels that have received reviews in the last 10 days.

Copper Mountain Resort
Westin Kireland Resort & Spa
Bally’s Las Vegas
Rosen Shingle Creek
Paradisus Punta Cana
Marriott Tampa Waterside
Westin Hilton Head
Crowne Plaza Warwick
InterContinental Buckhead
Ritz Carlton Beach Resort
Westin St. Francis
Barnsley Gardens Resort
Waikoloa Beach Marriott Resort

Currently the total are 42 reviews for over 29 hotels.

Hotel Park City’s final . . . → Read More: Still Moving

Back in 1991 I was in a Japanese business class at the University of Utah and was tasked by a Dr. Victor Okim, the professor to find and read a book about Japanese business.  I had read many books beforehand but went to the library and found a book with the title Kaizen.  At the time, . . . → Read More: The real meaning of Kaizen

During all of my marketing classes, I was taught over and over NOT to sell on price.  Doing so puts a company at risk for low margins, a cheapened image and many other disadvantages.  Below is a copy of a so-called “proposal” from hotel for a $100,000 group.

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Thank you for your interest in XYZ to . . . → Read More: Selling on Price

So one of the things we were curious about when we began the process is whether or not we would see similar trends regarding what it takes to motivate a planner to complete a survey. Will they be driven strictly by negative experiences or will positive ones be just as effective at motivating them to . . . → Read More: Interesting rating trends

So how come a 4 star (Mobil) and 4 diamond (AAA) hotel is only rating as a 2 star hotel so far when meeting criteria is being used.  How is it that a meeting planner can drop over a million dollars at a property and be treated so poorly?  It is this very type of experience . . . → Read More: More hotels, More reviews, More curious

Yesterday we received another 10 hotel reviews. We also received some calls from hotels concerned about reviews they have already received as well as hotels interested in joining the process. I also realized that perhaps I haven’t explained myself quite as clearly as I could have. First of all, in the interest of . . . → Read More: Hot Diggity, I’m excited